Microsoft Certified Desktop Support Technician (MCDST) Certification

Author : ArthurDelk
Publish Date : 2020-12-12


Microsoft Certified Desktop Support Technician (MCDST) Certification

Introduction

A research by the U.S. Department of Labor, shows that Computer support specialists held about 500,000 jobs in the year 2002, but at present there is still a shortage of skilled individuals to do this job. According to this research this is a fastest growing occupation through 2012. MCDST certification provides an excellent opportunity for those candidates who are interested in the job of support technicians because it validates that the individuals have the skills to support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows XP operating system.

IT managers are facing problems in recruiting their technical staff and arranging the training for them. They would like to ensure that their professionals are consistent and have the adequate knowledge of supporting Microsoft Windows and Microsoft Office applications. The organizations that have made plenty of investments in the Microsoft software can utilize this certification as a benchmark for hiring support technicians and it can be also used as a training tool for development of the professionals.

To achieve this certification Microsoft presents only two core examinations. Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System, that measures the skills of the candidates required for supporting users and troubleshooting the Windows XP operating system, and exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System that measures the skills needed to support and troubleshoot applications like Microsoft office or internet explorer running on Windows XP.

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Any individual who is interested in making their career in IT can opt for this certification. MCDST certification validates the skills of help-desk technicians, customer-support representatives, PC support specialists, technical-suppo



Category :education
Author Website : Microsoft

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