ITIL Exam Information and Description - An Overview

Author : Pedro
Publish Date : 2020-11-09


ITIL Exam Information and Description - An Overview

ITIL is a framework that provides guidance on identifying, planning, delivering and supporting IT Services to the business. Following the ITIL framework ensures that IT services are aligned to business requirements, enabling business to respond efficiently and effectively to the ever changing environment. ITIL has grown to become one of the most widely adopted IT Service Management Frameworks, which includes organisations like NASA, HSBC Bank and Disney who have successfully implemented ITIL. Modern day IT Departments are faced with the challenge of adopting a more customer orientated approach to IT Service Management and delivering high quality IT Services at a lower cost has become the standard. It is also critical that IT Services are aligned to business needs, actively support them and underpin the business processes. It is also becoming increasingly apparent that IT is the agent of change in many organizations and facilitates business transformation.

IT has become a critical part of the business and more often than not can be the failure of a business if not management correctly. Business depends heavily on the reliability and availability of IT service and major disruptions or outages can have devastating effects on, not only the bottom line, but reputational damage as well (BlackBerry being a prime example).

ITIL uses a Service Lifecycle approach in their framework and this is made up of the following Lifecycle components:

Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement

This lifecycle is a continual evolution that focuses on continual improvement of all the other lifecycles, resulting in an endless improvement process. These different components are dealt with in detail under the ITIL Expert section.

 

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