8 Key Questions To Ask Your Photocopier Repair Service Provider

Broken equipment or a malfunctioning device in an office can be very frustrating. In today’s world, the devices must be running well to boost the productivity of an organization. This is the case with a copier and printer.

One of the most fundamental things in an office environment is a multi-functional photocopier. So when that malfunctions and you need repairing, you must have a few questions in mind to get the right person for the job.

We have put down 8 questions that you must remember to ask before you hire a Photocopier repair service provider.

What is the consideration amount?

It is important to ask the Photocopier Service for their call-out fee. You may have a specific budget in mind to address the printer issue, having a clear-cut conversation about this while addressing the issue will save you from exceeding the budget in repairing costs.

What are the parts that need to be changed?

Once the service provider has acknowledged the problem get into details about the number of parts that need to be replaced, charges outside the warranty period, etc. Some providers have hidden charges and you can end up paying an extra amount. Always cross-check that in a scenario where the technician doesn’t have the spare parts and was to visit a second time, would there be any additional charges?

Are there extra charges if it takes longer to fix?

Time is money, and it is something to take note of. Verify with the technicians you are hiring whether there is a time limit to their service. There shouldn’t be a scenario where you are billed for extra hours or worst-case scenario, the technician constantly glances at the clock without working properly.

What is the response time?

You should never assume that the printer company you call will understand the gravity of your situation and the hurry you are in to repair the printer. Ask the service provider about their response time to reach you after you place a request.

Do they provide warrantied service?

Every bit of paperwork in an office is dependent on a printer. Along with the discussions of repair and timing, clarify if they provide warranty on the parts replaced or provided. This protects you from spending extra if the printer acts up again within the specified period.

How experienced are the technicians?

Photocopiers and printers are sensitive machines and need a professional to handle them for repair. Go for a printer repair service that has a well-known record of serving in this industry and are thorough with the functioning of printers of all brands.

Is the technician accessible on the phone or email?

Suppose you have made a call to a technician; it is natural you would want to contact the same person when there is a need to. The technicians should be able to respond on-call and should have a prompt response in attending after a call.

Is there an agreement?

An agreement is a must. You must be aware of the terms and conditions of the contract that protects your interests as well. Discuss with the provider if they are flexible scope to modify the contract if the need arises.

If you are looking for an Australian Photocopier Service you should visit Technicians Today.