Investing in high quality, reliable and speedy courier services is now more important than ever for businesses in order to satisfy the very needs of their clients. This is a very key though also a very wise service. Find the best courier service for your business and you will very soon see and reap the numerous benefits to how well you are able to run your business and it’s most key operations.
Working with an experienced sameday courier service is an investment in your business. In e-commerce, it is crucial that good customer service is provided. This too is what will keep your clients coming back and back time and time again. Now more than ever, investing in a courier company could provide excellent returns with such predictions that long term growth will continue is being seen by more and more businesses.
Even through the pandemic, you can still grow your business. There are plenty of small businesses that have put all of their efforts into reaching their goals and finding new ways of staying relevant as people’s spending habits change. With reliable sameday couriers by your side, you can successfully ship out new orders across the UK and Europe.
When you have an important delivery, time is of the essence. Choose a courier service that offers an easy and streamlined online booking system where you can get your quote and place your booking right away. Other considerations for online booking include being able to schedule your deliveries in advance. If you are planning on using an online courier service consistently consider registering for a business account for exclusive pricing and rates, payment options, online management, as well as access to detailed job reporting.
You need for it to be as easy as it can in terms of getting people to book your service and then spend money with you. It is as simple as that. Any good courier firm will have in place a good and easy to use portal from which to book in these services.
Many insurance firms offer dedicated courier insurance to cover you against every eventuality. It is by no means cheap, simply because of the risk of exposure that a driver will experience. Couriers make multiple stops, working against the clock, often on road systems with which they are unfamiliar and poses a risk that you need to protect yourself against. Goods-in-transit insurance can help to protect your precious cargo from damage or theft, while van breakdown cover will ensure that your vehicle, your lifeblood after all, is covered. If you have a fleet, consider searching for a multi-vehicle policies. Public liability insurance might also be wise in case of accidents or incidents when you are on the property of a client or customer.
While there are no specific qualifications required for a courier (save for a driver’s licence), good communication skills and driving skills are usual prerequisites. A courier should be diligent with time, and able to manipulate and use the appropriate technology without using the phone while on the road. The National Careers Service advises that typical starting salaries lie between £14,500 and £18,000 although this can climb as high as £40,000 with experience.
Many drivers are self-employed, meaning that they tend to be contractors rather than full time employees. Potential applicants should be ready to work evenings or weekends, and travel long distances. As mentioned earlier, discipline, stamina and physical fitness are important.
Investing in a good, reputable courier ensures a merchant has done as much as is reasonably expected of them ensure continuation of a quality service. Many couriers are now keeping recipients updated on delivery slots or updates to the parcel’s whereabouts, ensuring buyers don’t need to wait in all day for the courier to arrive. This too is where and how good item tracking can and will be able to help through these processes also, too.
Viewing the courier as a cost rather than an investment tells you - in my opinion - that a merchant doesn’t value the last mile and is prepared to gamble customer dissatisfaction at the expense of cost-saving. The last mile is key to customer satisfaction, and is the most memorable part of the experience. Few people remember site navigation, one-click checkout, address autocomplete, etc. but even fewer will forget a bad experience with the delivery of their order.
When a customer contacts the merchant to chase delivery, someone not only spends time answering the phone/email, but then has to contact the courier, possibly chase, and then update the customer. Calculate the time spent doing this into money, and it’s a cost which brings into question whether a £1 to £2 saving per consignment is justifiable.
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