Best AI Chatbot Platforms for 2022

Customers' interactions with businesses have been transformed by chatbots. Conversational AI bots are increasingly being used by businesses to improve their customer engagement strategies. Every business has unique needs, and in order to meet those needs, they must implement an effective chatbot strategy.

Chatbots deliver a high return on investment (ROI) with little effort, according to 57 percent of businesses. For many businesses using chat marketing, the chatbot ecosystem has undoubtedly changed, but the goal remains the same: quick, creative, and convenient customer service.

Building a strong bot for your website or on Facebook, engaging customers 24 hours a day, and providing quick information whenever they need it is easier with the right chatbot platform. It takes the lead in developing the best AI chatbots for businesses that serve as a direct link between customer issues and solutions.

Use cases for chatbots - what is the best chatbot platform?

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The most important factors to consider when selecting a chatbot platform are:

Businesses can easily create bots with minimal coding by investing in the right chatbot platform. Artificial Intelligence (AI) is at the heart of a chatbot platform, but it also includes a user-friendly interface with all of the necessary customization and personalization options.

The following are the most important features:

Handover of the live chat

One of the most important factors to consider when selecting a chatbot platform is the ability to switch to human support at the appropriate time. It aids in the real-time resolution of complex queries that the bot is unable to answer, resulting in a better user experience.

There will be no code development.

You can select a chatbot platform that requires minimal development investment based on your business requirements, whether simple or complex. You can customise the bot flow to meet your use case if you have complex business requirements.

Bots that learn on their own

Chatbot platforms enable chatbots to be trained to understand how customers ask questions. Identifying scenarios where your AI-enabled bot requires additional training will provide you with valuable information about your chatbot and your company.

Using messaging channels to integrate

Any messaging channel, such as a website, Facebook, or WhatsApp, can be integrated with the best conversational AI chatbot platform. It aids in the creation of numerous opportunities to expand your brand's reach, gain new customers, and retain existing customers in order to expand your business.

Reporting via chatbot

The best chatbot platform includes reporting and analytics capabilities for evaluating the chatbot's efficacy and fine-tuning the bot flow to achieve the desired outcomes. It determines the success of your chatbot by providing useful insights into business growth opportunities.

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Reviewed: The Best AI Chatbot Platforms and Builders

A good chatbot platform makes it easier to work with chatbots by providing all of the necessary infrastructure and communication features. Businesses can build bots in less time by following chatbot best practises and focusing on solving important business problems instead of researching communication protocols and resolving infrastructure issues.

With so many chatbot platforms to choose from, deciding on the best conversational AI chatbot platform to build the best chatbot can be difficult.

We've narrowed down the best chatbot building platforms available to make your problem easier to solve.

REVE TALK

ManyChat

Chatfuel

MobileMonkey

TARS

The Messenger (Yellow)

Pandorabots

Chatbot creator for Hubspot

Wit . ai

Landbot . io

Botsify

Below is a detailed review of the best chatbot platforms and tools, including their features, benefits, drawbacks, and pricing plans, to assist you in making the best decision for your chatbot.

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1. REVE TALK

REVE Chat is a platform for chatbots.

REVE Chat is an AI-powered omnichannel live chat platform that allows businesses to engage with customers on their preferred channels and provide a consistent experience. It also includes a full suite of live customer engagement tools, including co-browsing and video chat, to personalise conversations and provide a virtual in-person experience.

REVE Chat is a ready-to-use chatbot platform that allows businesses to create customised bots based on their business needs with no coding. When compared to a custom solution, you can deploy chatbots in a short period of time, train the bots, and measure their performance much faster. It's ideal for large or small businesses that want to manage conversations without hassle.

Characteristics

Visual Flow Builder – You can use nodes and actions like text, image, carousel, button, and others to build your bot flow. With no coding required, you can set triggers based on the use case. You can also give the bot a cute name.

Frequently Asked Questions Create FAQs to train your bot on a regular basis. It enables the bot to recognise user intent and communicate effectively with them.

Human takeover – If a user asks a complex question that the bot cannot answer, you can set up a live chat takeover.

Sentiment analysis – The advanced sentiment analysis feature helps the chatbot learn to recognise offensive and negative expressions. It teaches the bot to ignore such responses and concentrate on the company's goals.

You can set fallback options such as an alternate phone number, email, or connecting to human agents. The bot is given the task of identifying the conversation's breakpoints and defining an alternate solution by the users.

Pros

REVE Chat offers an easy-to-use chatbot builder to help you create the best AI chatbot possible.

Using normalisation and bulk machine learning to train your chatbots (ML)

To provide the best conversational experience, enables seamless handover between chatbot and live support.

Allows you to book appointments and meetings by connecting to your Google calendar.

Cons

There is no WhatsApp channel integration available. The integration is in the works and will be ready soon.

Pricing

Any of the plans include a $50 monthly fee for the chatbot platform.

REVE Chat has three pricing plans, each with a 14-day free trial. The Basic plan costs $15 per month, the Advanced plan costs $25 per month, and the Enterprise plan costs $50 per month. You can get a quote for any custom chatbot solution by emailing sales @ revechat . com.